Terms and Conditions

* Documentation of the internal flights will either be available in the "My bookings" section in your "Customer Area" 14 days before your trip or delivered to you on arrival at your destination. It is essential to fill in the passport information correctly for each passenger in the given boxes at the end of the reservations process.

** You can choose to upgrade to a different train for this journey in the next step of the booking process.

You will be able to carry 1 piece of luggage per person weighing a maximum of 5kg. on board the train.

To access the citadel of Machu Picchu, you can bring a personal bag that does not exceed 40x35x20cm. In case it exceeds the indicated measurements, you will be able to keep it during the visit for a price of approx. 2$ per bag. Please note that it is forbidden to enter with plastic bottles or bags.

It is the client's responsibility to provide accurate and detailed passport information up to 55 days before the trip to guarantee access to Machu Picchu.

We strongly recommend you consult your doctor regarding the possible effects of altitude sickness before you travel.

If you are interested in travelling on a date not included on our departures calendar, please contact our Customer Service Department.

The Foreign & Commonwealth Office offers up-to-date travel advice by visiting www.gov.uk/foreign-travel-advice

Remember to download your e-ticket to confirm the times of your flights and to complete online check-in using the airline’s website, or directly at the check-in desk at the airport.

Accommodation at the hotels is as indicated. In the event of any changes to accommodation, they will always be of the same or a higher category. The category of hotels is not standardized across all countries in the world. For this reason, the criteria may differ depending on the destination country's own standards.

In the case of adverse weather conditions, for safety reasons or for any other reasons deemed appropriate, the order and duration of the excursions included in the itinerary may be changed or canceled without prior notice.

Children: 2 - 11 years.

If you have reduced mobility, require the use of a wheelchair, or you would prefer this tour to be a private experience for you and your group, you must contact our Experts at +44 20 8068 3176 before booking to ensure that your needs can be met.

While on the road, it is highly unlikely that the vehicle will be equipped with wifi or bathroom facilities, though rest stops will be made for long trips. We recommend purchasing a new SIM card at the airport or placing an e-SIM before travel to guarantee internet connection.

The Foreign & Commonwealth Office offer up-to-date travel advice by visiting https://www.gov.uk/foreign-travel-advice

Room allocation: We will do our best to accommodate your family in the same room. If availability doesn't permit this, we guarantee your family will be accommodated as close together as possible. Children will always be accomodated in a room with at least 1 adult.

Car seats: Not available in all destinations. Feel free to take your own if you need one.